Privacy Policy
This Privacy Policy explains what information Frostrik collects, how we use it, and the choices you have. By using our website and services, you agree to the practices described below.
1. Information we collect
- Account information — such as your username, email address, and password (stored securely in hashed form).
- Order information — products purchased, order IDs, and billing details you provide at checkout.
- Discord data — if you choose to link your Discord account, we store your Discord ID and tag to connect your purchases and roles.
- Technical data — such as IP address and basic device/browser information, used for security and fraud prevention.
2. How we use your information
- To process orders and deliver your products.
- To provide customer support and respond to your requests.
- To manage your account, linked Discord roles, and access to purchased products.
- To protect against fraud, abuse, and unauthorized access.
- To improve our services and communicate important updates.
3. Payment processing
Payments are handled by trusted third-party processors. Your full payment card details are entered with and held by those providers — Frostrik does not store complete card numbers. Each processor handles your data in accordance with its own privacy policy.
4. Sharing your information
We do not sell your personal information. We share data only where necessary: with payment processors to complete transactions, with Discord where you have linked your account, or where required by law.
5. Cookies
We use essential cookies to keep you logged in, remember your language and currency preferences, and keep our services secure. You can control cookies through your browser settings, though disabling them may affect functionality.
6. Data retention
We keep your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To make a request, contact us through a support ticket or the contact options on our website.
8. Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised last-updated date.